- I forgot my distributeur code and/or my password - Connexion problems or errors - Your browser and/or it's version is not accepted - Obtaining your distributor code following a paper agreement application - 'Javascript' problems or errors - Receiving FREDERIC M promotions and newsletters - Problems or errors when displaying product pages I forgot my distributeur code and/or my password: Use the password reset procedure. If you can not obtain your credentials through this procedure, use this form to request your credentials. Connexion problems or errors when attempting to log on: Please make sure that : your browser accepts cookies: Cookies are required to connect to the website. To configure your browser to accept cookies, see the documentation of your browser. The date, the hour and the time zone are properly configured on your device: You will not be able to log on if the date, time or time zone are incorrect. To configure these parameters, see the documentation of your device. Your browser and/or it's version is not accepted: All browsers that guarantee the safe usage of security protocols are supported. Update your browser to the latest version if it is not accepted. I was sponsored a few days ago using a paper agreement, I still haven't received my distributor code and password by standard mail. Can I obtain my credentials? If you specified your email address on the paper agreement, you can use the password recovery procedure. However, this will only work if we have already entered your agreement in our system. If you did not supply your email address on the paper agreement, you will need to wait for the welcome letter sent by standard mail. I'm getting javascript errors messages Your browser does not support javascript, or javascript is disabled, or your browser is too old. Update your browser to the latest version as soon as possible. Receiving FREDERIC M newsletters and promotions by e-mail. Enter your email address in the "My Account" section of the console. I'm getting errors or can not display the product pages Your browser does not support javascript, or javascript is disabled, or your browser is too old. Update your browser to the latest version as soon as possible.